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©2016 por LOA   |    loja@loa.pt   |    +351 966 345 959   |   Calçada do Galvão nº45A 1400-163 Lisboa

Returns Policy

Right to terminate the contract

The customer is entitled to terminate the contract without indicating any reason within 14 days after the day when the client or a third person designated by them (not the carrier) was in physical possession of the goods (or the last good, in case the customer ordered several items in a single order, that were separately delivered).

The customer may exercise his right to terminate the contract through any unequivocal termination declaration, communicated through any means with evidential value.

In order to do so, the customer must communicate his decision to terminate the contract through a clear statement, in their own words, in a letter sent through registered postal mail or in an e-mail, sent to one of the following addresses: Calçada do Galvão 45A, 1400-163 Lisboa or loja@loa.pt

We note that the right to terminate the contract is considered to be exerted within the lawful date when the termination declaration is sent before the end of the above-mentioned deadline.

Exceptions to the right to terminate the contract

The right to terminate the contract can not be exercised for the following products:

- Items manufactured according to customer specifications or clearly personalized;

- Items whose nature prevents them from being reshipped or makes them susceptible to deterioration or going beyond their expiration date;

- Sealed goods not susceptible of being returned for health or hygiene reasons if they were opened after delivery;
- Items that, upon delivery and due to their nature, become inseparably mixed with other items;

Effects of contract termination

If the contract is terminated, the customer will be reimbursed for all payments made, including shipping costs (except added costs resulting from the customer having chosen a shipping option  with higher costs than the cheaper regular delivery option offered by us), with no undue delay, and, in every case, no later than 14 days from the date when we were informed of the client's decision to terminate the contract. The reimbursement will be made through the same method of payment used by the customer in the initial transaction, except if there is an explicit agreement to do otherwise; in any case, the customer is not to bear any costs for the reimbursement.

The goods should be returned or delivered to Tradição Centenária, Consultoria Unipessoal Lda., Calçada do Galvão 45A, 1400-163 Lisboa, with no unjustified delays, no later than 14 days after the day the customer informed us of the contract termination. This deadline is considered to have been kept if the items are returned before the end of the 14-day period. The direct costs of the return of the goods must be born by the customer. We may withhold the reimbursement until we received the returned items, or until proof of the items' shipment is presented, whatever happens first.

The customer will be held responsible for the depreciation of items resulting from excessive handling beyond that required to verify the nature, features and proper working of the items.

All products sold in the LOA are perishable or subject to change, depending on handling conditions, inadequate temperature, brightness or humidity, so we do not accept return of a product under conditions that have deteriorated the quality of the product.