Delivery Time: LOA sends out orders on a daily basis. Within Portugal, allow two to five business days for delivery. Abroad, delivery times can vary from 3 days to one week (for Europe) or one to two weeks (for the rest of the world).

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Delivery Guarantee: in the event of an order not reaching it's final destination, LOA will take responsibility for reimbursing the customer for its full cost. If the delivery does not happen and the postman can't notify the receiver through phone or email it is the customer's responsibility to contact the carrier. And if the order is returned to the sender after not being collected during the period of time allocated by the local post authorities, it is the customer's responsibility to pay for the charges of a second delivery.

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LOA ensures that Your order is shipped to its destiny, but cannot be held responsible for any eventual additional custom's taxes or product's restrictions in some countries. It is the client's responsibility to verify with their local authorities if any additional procedures are necessary.

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The purchases made to the LOA will be delivered by specialized entities for this purpose. However, if there are delays caused by them, resulting in non-compliance with the estimated delivery time, the LOA will not be held responsible, and the right to compensation will not be conferred by the same.

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All our products are properly packed in appropriate packaging, however, we recommend that all orders are examined by the customer upon receipt. If any irregularity or damage is detected in the product, the customer should not accept the delivery, returning immediately to the carrier, justifying the reason for the return in the delivery note and inform the LOA immediately to the email loja@loa.pt.

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