The use of our website as well as the purchase of our products will be carried out in accordance with our terms and conditions with which you agree to be bound by registering on the website or making purchases there. All conditions are available at www.loa.pt.

For several reasons, we may modify, update or replace any part of our terms and conditions so we advise you to check it periodically.

The online store LOA, The Olive World (hereinafter "LOA"), is hosted on Wix servers, the suppliers of the online e-commerce platform, which allows us to sell products with high safety standards.

The LOA - The Olive World brand is owned by the company Tradição Centenária, Consultoria Unipessoal Lda, with registered office at Rua da Badanela 565, 2480-032 Alvados, VAT no. PT514239778.

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Content

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LOA is intended for private use only. It is expressly prohibited to copy, reproduce, modify, display, transmit or disclose any type of content available on www.loa.pt without prior written consent.

You should always check the product description, regardless of the photographs available. Prices and product specifications are subject to change without notice.

At any time, LOA may modify the appearance and configuration of the website, the product catalogue and also the required conditions to access and/or use the website.

Occasionally, there may be information on our website that contains typographical errors, directly related to pricing, product descriptions, promotions, offers, expenses and shipping time and product availability. At any time, we reserve the right to correct those errors, to change and update it, and/or to cancel orders if the information on our website or any related site is inaccurate.

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Privacy and personal data

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The collected data in LOA is only for order processing and communication with customers and users.

LOA guarantees the confidentiality of all the data provided by its customers. We will not sell, lease or exchange your data with other companies or even share any information to third parties. By submitting your personal information to LOA, you agree with the data collection and the use of that information in accordance with our privacy policy.

You can buy the products on our website with full trust. The e-commerce platform is hosted on Wix, which allows us to sell products and services. Your data is stored on a high-security data storage server, Wix service.

If you want, at any time, you can unsubscribe from our database by simply sending an email to loja@loa.pt.

LOA does not take responsibility for damages resulting from any interference, malfunction, computer virus, interruption or disconnection from the operating system that may prevent access or provision of services to its users.

All rights in the images and texts on the website are LOA’s property. These are protected, accordingly, by authors' rights, trademarks and other intellectual property rights. Anyone who violates these rights and use terms will be held responsible and subject to compensation payment for damages caused to LOA, as a result of its misuse.

 

Making an online purchase

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In order to make a purchase at LOA, the user must do his customer registration and fill out the available data form correctly.

Once registered, the user can place an order by selecting the desired products and inserting them into the virtual shopping cart. You should follow all the described steps for the order to be successfully completed. You must validate all data, from the delivery address and invoicing, to the shipping method and payment mode.

The validation of the purchase order assumes that the customer is aware of and accepts the general use conditions of the website.

As soon as you complete your purchase, you will receive two automatic emails. The first one will provide you the order number and the order summary. The second one will request your taxpayer number for invoice issuance. The required data to make the bank transfer will also be indicated and you must reply to it by attaching the respective payment proof and indicating the order number.

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Responsible Selling

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Prohibition on selling alcoholic beverages to minors. Alcoholic beverages at LOA are intended for users over the age of 18, or of legal drinking age. Therefore, we do not allow the sale to minors. Our responsible selling policy implies that, at the end of your purchase, each customer accepts our terms and conditions.

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Data Collection

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The personal data of the client is collected with their consent in the online registration on LOA website. The use of this information is of our entire responsibility.

It will be requested: the first name, email, password associated with the account created and also the taxpayer number for the invoice issuance.

The personal data can be changed at any time, just send an email with the former information and with the changes that are intended to be made.

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Sharing information with third parties

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The e-commerce platform is hosted on Wix, which allows us to sell products and services. Your data is stored on a high-security data storage server, Wix service.

In order to protect the customer’s personal data, as best as possible, LOA takes the necessary precautions and follows the most appropriate techniques for the purpose, preventing any loss, misuse, alteration, disclosure or even destruction of the information.

In general, the service providers used by LOA will only gather, use and disclose customer’s information as far as necessary for the services provision. Therefore, it is recommended to read your privacy policies so that you can understand how personal information will be used by them.

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Privacy Policy Changes

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At any time, LOA may modify its privacy policy. Any changes made will be posted on the website. The terms and conditions are available at the bottom of any LOA navigation page.

If the customer is redirected to third parties, he is no longer under our privacy policy and LOA is not responsible for the privacy practices of other websites.

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Safety

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To protect customers’ personal information, LOA takes the utmost precautions and follows industry best practices to ensure that it is not lost, misused, accessed, disclosed or modified.

 

Other information

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If the customer wishes to make a complaint or request more information, he may contact LOA by sending an e-mail to loja@loa.pt.

In case of omission of any condition, it will be considered regulated by the customs and practices in force in the distance selling sector, according to the Code of Ethics and Loyal Practices of the AMD (Associação Portuguesa de Marketing Direto) standards - Portuguese Association of Direct Marketing.